Before any of the plans
It is not that you do not get enquiries.
They go cold before anyone calls back. Here is the whole journey from the ad to the delivery, and the places it quietly leaks.
8 stages · 6 places it leaks · all of them before the showroom
We will walk you through where it leaks.
Six places, all between the ad and the showroom visit. We show you each one and guide you and your team through closing it, one step at a time.
Choose any stage
Ad
1 known leak point
- The same ads every month
You already paid for every one of those enquiries. We help you see where they slip away in the four steps after the ad, and guide you until your team keeps hold of them.
Where we guide you to.
Your team answers every enquiry in minutes
We show them how, and stay with them until it is routine.
Your team keeps following up
On WhatsApp, until the customer actually replies. We guide what to send and when.
Your team books a real appointment
A day and a time, with a reminder before it. We help you set up the habit.
You can see every enquiry
We help you write each one down, so you can look at 9 pm without calling anyone.
Who does what, written down before we start.
Where the line sits depends on the plan. Below is Agency Plus, the plan we usually recommend starting with.
BrandSure does
- Runs the ads
- Sets up the place every enquiry is written down
- Guides your team on calling every enquiry
- Guides the WhatsApp follow-up
- Guides the booking of showroom visits
Your team does
- Calls every enquiry
- Follows up on WhatsApp
- Books the showroom visit
- The showroom
- The product and the price
- The close
- Production
- Delivery
You set the price, you quote, you own the customer. None of that moves.
The questions owners actually ask.
Will this actually bring me more customers?
More enquiries, yes — that is what advertising does when it is aimed at people who buy furniture in your city. Whether those enquiries turn into orders depends on how fast they are called, whether a showroom visit gets booked, and what happens when the customer walks in. That is why we work on the whole chain and not just the ad.
Will they actually come to my showroom?
Some will. The number that do depends almost entirely on how quickly the enquiry is answered and whether an actual appointment is made. An enquiry called back in ten minutes behaves completely differently from the same enquiry called back the next day.
What exactly do you do, and what does my team still do?
It depends on the plan. At the least, we run the advertising and bring the enquiry. On Agency Plus, your team calls every enquiry, follows up on WhatsApp and books the showroom visit, and we guide them through each step. Growth Partnership goes further, and is explained after a business review. You always keep the showroom, the product, the price, the quotation, the close, production and delivery. The plans page shows exactly where the line sits for each one.
Do I have to hire more people?
Usually not. Most furniture businesses already have someone who answers the phone. On Agency Plus we guide that person through calling, following up and booking the visit, and you need a salesperson in the showroom who can close.
What if my factory cannot handle the orders?
Then we slow down. We ask what you can comfortably produce in a month before anything starts, and we plan to that number. Bringing you more orders than you can deliver damages your name, not ours, and it is the fastest way to lose a customer you already paid to get.
What happens if the marketing does not work?
We tell you, with the numbers in front of you, and we change what is not working — usually the ads or the way enquiries are handled. If the problem is that the showroom or the product is not ready, we will say that too, even though it is not the easier conversation.
Why pay you instead of hiring someone myself?
You can, and some businesses should. One person gives you one person's skills, and this work needs several — advertising, calling, follow-up, product and pricing. Hiring for all of that takes time, and you carry the cost of every wrong hire while you learn what good looks like.
Where is your business leaking?
Send four numbers and we will tell you honestly which part of the chain is costing you the most.